Bespoke design solutions for banks driven by data, objectives and ambitions.
Bespoke design solutions for banks driven by data, objectives and ambitions.
FDP is a design and property consultancy, working with banks to improve the customer experience and deliver business growth. Our services:
FDP creates design solutions for banks based on their strategies, objectives and ambitions. We do this by working collaboratively with our clients to understand their goals at a strategic and operational level. This enables us to develop a shared vision that brings together their brand, customers, operations and space. The result is a retail network strategy, brand refresh or branch design that enhances the customer experience and achieves business targets.
FDP ensure that a bank’s investment in its retail network is optimised by creating cost-effective design solutions, and by project managing network implementation to ensure consistency and value for money. Brand and network transformation can involve significant expenditure in property, systems and communication. FDP deliver maximum impact on investment with fully integrated solutions based on our in-depth understanding built on twenty-five years of experience in the banking industry.
A branch network strategy is a detailed plan for the future development of a bank’s physical distribution network based on its business strategy, performance and positioning. It sets out the future shape, size and profile of a network of branches, self service and other physical channels.
FDP develop strategies which ensure the retail network delivers the right services in the right locations, according to customer requirements. We create retail networks that are lean, fast to market and efficient thereby reducing the cost to serve across your target customer segments.
FDP develop and design physical and digital delivery channels that enable banks to offer an omnichannel experience within branch. Our environments create customer experiences that promote our client’s brands and businesses. We consider digital and physical platforms as part of the same offer, where the branch environment is focused on ensuring cost-effective service delivery and supporting alternative channels. We work with banks to develop innovative digital strategies and platforms which drive customer engagement, build the brand and ensure that their network is positioned for the future.
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